Category: operations


Introducing Scalability Inc. – A Back Office for Startups


We’re announcing the launch of Scalability Inc. a spin-off from Flow Ventures. Scalability has one goal: to take away all the hassles business owners go through to run the administrative side of their business. This includes bookkeeping, accounting, government filings, payroll, record keeping, and human resources. Remember, as your business scales, so does the complexity of your back office.

How are most companies managing their back office today? The more organized companies spend a lot of money on admin staff, bookkeepers, accountants and consultants. This is costly and the responsibility to keep on top of everything still falls on management.

Less organized companies simply let things fall through the cracks: taxes get filed late, it takes longer to get paid, your staff suffer because everything is disorganized. Worst of all, as a business owner you just don’t feel you have visibility into what’s happening in your business.

Why you need Scalability Inc.
We are back office experts and startup experts. We not only take care of your admin tasks, we monitor your business so things are taken care of before problems arise. We get excited about best practices in administration, seriously!

Scalability Inc. operates remotely and in the cloud. Every file is archived digitally. Every transaction is logged. We’ll even open and scan your mail if you want us to. Best of all, you always have a human being you can talk to with any questions or special requests.

We offer flat-rate subscriptions so you can plan your cash flow effectively rather than be unpleasantly surprised when you receive an hourly-rate bill. We have packages for each stage of your business and we’re rolling out premium services that you can order on an ad hoc basis.

Getting Started
Check out our packages at Or just contact us directly to learn more. We’d love to hear your feedback and we offer a free evaluation of your current back office so you know where you stand.

Also follow us on Twitter: @scalabilitycainc and join our Facebook page.


New unbiased blog about Canada’s SRED tax credit program

There are no good sources of intelligent information about Canada’s SRED tax credit program. Besides Revenue Canada’s own Web site on the topic, most information is biased (in favour of consultants), inaccurate, poorly-written and not that useful for business owners and managers.

SREDFacts ( a new blog that delves into all aspects of SRED, from determining eligibility to claiming expenses to living through an audit. It’s a useful blog for startups, technology companies and anyone else interested in learning more about this tricky program.


Job Opening at Flow for a Bookkeeper/Administrator

We’ve got an opening for a multi-talented bookkeeper/administrator here at Flow Ventures. Please feel free to spread the word!

Flow Ventures is a thriving consulting company in the lively high tech (“startup”) sector. We require an experienced bookkeeper/admin to be the linchpin of its operations for a full-time position. We are seeking someone who is organized but also creative enough to see the big picture. You will have the latitude to implement the changes you see fit to make the organization run more efficiently and more smoothly. This job is ideal for someone who values their independence, doesn’t mind a little responsibility and can work self-directed.

  • Min. 3 years experience with Quickbooks including reconciliations and reporting.
  • Experience with government filings like GST/QST, RLZ-1 and DAS
  • Experience with payroll
  • Excellent spoken and written communication
  • Proven ability to keep a small offfice organized, support a team and juggle priorities
  • Very strong aptitude for computers (MS Office, web applications etc)
  • Bilingual

  • independent
  • love what you do
  • sense of humour
  • diplomacy

Please forward your CV and a cover letter to with the “BOOKKEEPER” in the subject line. Only qualified candidates will be contacted.

Startup Drinks – May 27, 2009

It’s great to see so many startup enthusiasts out in force and we’re set to do it all again, as we do on the last Wednesday of every month. You are most welcome to bring friends and colleagues. We’ve been seeing 60+ people through the doors and I would love to keep the pace!

Let the drinks and networking begin at Brutopia this Wednesday, 27 May from 5:30pm until whenever.

You can register soon at techentreprise! Techentreprise helps you to connect with the people you meet and even post your own items.  But wait, there’s more! You also get a gorgeous name tag on the night and satisfaction of knowing that you’re helping us to plan the best event possible.

Yo Fui Teen En Los 90. Retrato De La Generación Que Lo Tuvo Todo (Fuera de colección)

Translating Strategy Into Action

In previous posts I talked about how to create a simple, strategic plan without falling down the rabbit hole of arguing about mission, vision, objectives, goals, strategies etc. I also talked about how to actually get a group of people to agree on a set of goals which is always fun and never easy.

cc Fenris Photography

cc Fenris Photography

This post talks about the crucial last step: translating your strategy into real action.

1. Follow-through – Once you have your plan finished, schedule monthly or quarterly review sessions right away and make sure people know in advance that they will be expected to report on their performance vs. the goal set in the plan. Send a meeting invite for a specific date and time along with an agenda right away. This tells people this is not a drill.

2. Make people uncomfortable when they don’t deliver – There have to be consequences when people do not deliver. For most companies, having to stand up among colleagues and say either “I didn’t deliver” or “My forecast sucked” is a powerful enough consequence. Don’t be afraid to be tough on people who don’t deliver, including yourself!

3. Reward people when they do deliver – Make a point of congratulating people when they deliver what they promise. It sends a signal that this is important to your company. It seems like common sense but most companies only focus on fixing the negative while taking the positive for granted.

4. Reward people when they deliver part 2 – Put your money where your mouth is. Tie bonuses and option grants to good forecasting and good delivery. If you have compensation tied to anything else you are sending mixed signals.

5. Be prepared for naysayers – People who were cooperative during your planning sessions will become less cooperative when the rubber meets the road and they have to explain why they missed their targets. They will question the planning process, claim that the strategy has changed, and blame external factors (e.g. The Downturn). You need to shut these people down quickly. Decide if you want to be a company with great performance or great excuses.

6. Get the whole company on board – Make the plan (and all the brainstorming materials) available to everyone in your company. After every review cycle, publish the results (good or bad) so they can be seen by all. Apply the same planning discipline to departments, your Board of Directors, and individual employees.

It’s probably fair to say that there’s no such thing as Really Simple Strategy Planning (sorry). In reality it’s a time-consuming process that’s bound to create some conflicts within your startup. But the payoff is huge if you can create a company culture that encourages thoughtful strategy development and hard-nosed dedication to performance. If you don’t have this mindset in your company it may be time to ask why not.